Concord team delivers personality profiling, team builder and conflict resolution app has been specifically designed to build self awareness & equip personnel with practical knowledge to improve self leadership, team dynamics & better navigate conflict resolution.
Concord teams was looking for a solution to host their application, it was important for them to have a repeatable process where they could have single tenanted solutions for their bigger enterprise customers. More importantly since they deal with personally Identifiable Information (PII) data security was on top of their list.
Automatum platform provided Concord Teams with:
Easy to deploy repeatable infrastructure
Secure infrastructure to protect personally identifiable information (PII) data that is stored on the platform
Internal resource time savings
What business issues/customer pain points led to desire to change?
Not being able to manage the company at scale
There's a limit of how many clients can be managed at any one time
Time consuming process to conduct training consultations
Required face-to-face interaction
Why did the Customer reach out?
Reputation in the technology industry
Take the company to the next level
Create a digitised workflow for the existing services
Provide a scalable solution for the company
Was there a previous solution?
Face-to-face quizzes, interactions, and training
If so, why was it inadequate?
Required to be face-to-face
Single person risk with DISC and coaching knowledge
Not a scalable solution
What solution(s)was proposed?
Responsive web application
Convert the DISC profile process into an algorithm that could be reused
Allow end users to complete DISC profile quiz from their phones
Provide content to each end user that is relevant to their resulting DISC profile
Scalable cloud-based storage
SMS focused notification delivery
How was Automatum engaged?
Automatum was engaged to deploy the infrastructure in a timely manner. Security was specifically important for this project as there are Personally Identifiable Information (PII) stored on the system.
What were the key technologies used for this solution?
Were there any unusual or unique aspects to this project?
DISC profile quiz process turned into a reusable algorithm
Target users only had smartphones
Focused the delivery to be mobile-centric to increase onboarding success
Who is using the solution or affected by it?
How well does the solution resolve the customer's challenge(s)?
Teams can be onboarded remotely and relatively quickly
DISC personality quiz can be completed remotely
End users don't need to manually calculate their DISC score
Teams of any size can be onboarded
DISC score always available
What are the Business benefits? (Measurable!)
Reduced time to travel to training events or consultations
Onboarding process is simplified
Web based application for paperless solution
Team training overheads
Accessible from a web application
Can conduct consultations and training remotely
Can be applied to existing or new teams
Centralised database for easy access to data
DISC profile results accessible from mobile
End user satisfaction
Simple and straightforward to get your DISC profile result
No need to manually count or calculate scores to determine the final result