NoPinocchio provides a single, unified platform for all lines of business, they deliver a consistent application experience for consumers across products and channels.
NoPinocchip was looking for a solution that ensured regulatory compliance and security in the cloud. They partnered with Automatum to assist with architecture and security implementation of the NoPinocchio digital experience platform on AWS. Automatom with it’s modular approach to business solutions provided a secure solution for NoPinocchio to interact with core banking systems and other secure environments.
Automatom platform provided NoPinocchio with:
Easy to deploy repeatable infrastructure
Secure infrastructure to protect personally identifiable information (PII) data that is stored on the platform
Internal resource time savings
Ensuring financial data is secure in the cloud
What business issues/customer pain points led to desire to change?
The process for purchasing your first home is lengthy and disconnected
Requires creating many different accounts on different platforms:
Submit profile information on platform 1
Upload specific documents on platform 2
Get bank statements through platform 3 and upload to platform 2
Send messages on platform 4
Video call on platform 5
etc
Double handling of data
Customer has to enter the same information multiple times through the purchasing journey
Why did the Customer reach out?
Wanted to improve the process flow for a customer purchasing their first home
Potentially an all-in-one solution
Taking the existing experience to the next level
Needed a secure infrastructure to stay compliant with regulations
Needed to ensure their customer data is secure
Needed to deploy the solution in a timely manner
Had to ensure the solution is scalable and fault tolerant
Was there a previous solution?
Signing up and creating multiple accounts
Entering the same data into each account
Manual handling of communication between third party providers
A different piece of technology for each step of the process
An all-in-one solution did no exist previously
If so, why was it inadequate?
Too many accounts needed to be created
Too much double handling of the same data
Some technology platforms were difficult to use
Quality of data required following up on
What solution(s) was proposed?
Responsive web application (EC2)
Centralised database (Relational Database Service -RDS)
Cloud-based storage (S3)
Seamless partnerships and integrations (External financial systems)
WebRTC video chat (Chime SDK and API Gateway)
Real-time chat (Chime SDK and API Gateway)
Digital signing (EC2)
How was Automatum engaged?
Automatum was used to deploy the solution for a three tiered architecture and WebRTC. Automatum delivered the infrastructure in a matter of days. The NoPinocchio team did not have to invest months into figuring out how to set up the infrastructure and they could focus on business outcomes.
What were the key technologies used for this solution?
EC2 instances
S3 storage
Redis server
Docker
ECR
SES
SNS
AWS Chime
Were there any unusual or unique aspects to this project?
Recommended that data and storage be based in Australia
Certain portions of the platform needed to be real-time
Devices needed to be WebRTC compatible
Chime SDK added support for recording the sessions just in time for the project
Who is using the solution or affected by it?
First home buyers
Real-estate investors
Real-estate developers
Real-estate marketers
Brokers
Builders
How well does the solution resolve the customers challenge(s)?
Customers are able to get onboarded into the system and essentially purchase their first home without needing to leave the system to create another account
Paperless system
Double-handling of data is reduced
Everything in one place
What are the Business benefits? (Measurable!)
Cost Savings
Great savings in time
Doesn't cost the customer to use the platform
Agility
Managing the flow for purchasing a new home is all in one place
The main documents and information is accessible from a few clicks away instead of having to go off system
Key person risk has been mitigated as all the documentation relevant to an application is available in a single place instead of being in the hands of a single person
Reliability
The business has access to all the data available in each application
Information isn't being withheld and in the handles of a sole person
Scalable system
End user satisfaction
Quicker to submit details for an incident
Data was readily available
Team performance was measurable
Time to purchase your first home has dramatically improved
Performance can be tracked in real-time
Relevant details and documents are readily available
